Healthcare
Automated Multi-Location Appointment Scheduler for Medicare Group
34%
Reduction in appointment booking gaps
The Challenge
Staff were booking appointments manually, leading to overlapping slots, doctor fatigue, and high no-show rates across four specialized clinic branches.
The Solution
We built an algorithm-driven slot allocator that balances workload. We connected this with Twilio to trigger SMS appointment confirmations and feedback requests.
The Results
34%
Gaps Reduced
Improved clinic chair occupancy by matching incoming patients with available time blocks.
92%
SMS Response Rate
Patients confirmed, rescheduled, or cancelled slots directly via automated texts.
4.8★
Patient Experience
Feedback scores increased due to reduced waiting room times.
“Waiting times have dropped by 15 minutes per patient, and our doctors are much happier with their daily schedules.”
Technologies Used
ReactNode.jsPostgreSQLTwilio APIGoogle Calendar APIHeroku
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